Frequently Asked Questions

Yes!. Once your order is ready for collection, you can collect from our factory in Telford.

For payments made within the UK, we accept all of the main credit and debit cards including Mastercard, Visa and American Express, Paypal and Bank Transfer

 

 

 

Once your order is received, it will be listed as pending until it is shipped, when it will change to completed

To track your order simply login to your accont and select the following

• MY ACCOUNT >

• MY ORDERS >

• Then choose your order and select TRACK MY ORDER >

Yes! We ship worldwide using UPS, on select products. These include all PureTheatre manufactured products, including screens, lifts and racks. Simply enter your items into the shopping basket and go through to the checkout page. When you have entered your address into our system will automatically remove taxes for the appropriate countries and calculate the real time shipping cost to your door. If you are importing the goods please be aware that you may be charged import duties by your local government.

You can call us on 01952 898533 or email [email protected]

We mainly use UPS for our deliveries

Yes! Spares can be ordered through the accessories section of the website

Complete the Dealer Application Form 

Dealers and Installers are required to have a VAT number and Website with dealer and Installer facilities

 

 

Mon - Fri   9am to 5:30pm

 

Sat - 10am to 1pm

 

Sun - Closed

We have tried to make it as easy as possible to book a demo, we have a live online calendar which will allow you to book a demo for a range of services.

BOOK A DEMO

If you have any problems, Simply call us on 01952 898533.

Our ceiling-recessed motorised projector screens have a standard drop of 200cm. For high ceilings, we do offer additional black borders for our screens. This option can be found here.

We do supply Fixed projector screens fitted with Acoustically transparent fabric for use with in wall speakers. Our ceiling recessed projector screens do not however have an option for acoustic fabric.

With our ceiling-recessed screens we offer 4 different screen format options. The most popular option is the 16:9 format. this is best for standard TV viewing. Our anamorphic option 2:35:1 is fantastic for movies and therefore more suited to a dedicated cinema room where you are less likely to watch standard TV shows. 

We also offer the traditional 4:3 and commercial 16:10 options, these are however more niche options.

Yes! Our lifts and screens work with all known control systems

The exact position to which a screen stops can be easily and accurately programmed using the remote control by:

 

STORE PRIMARY STOP:

 

STEP 1. Press Programming button briefly once. POSITION STATUS LED starts flashing.

 

STEP 2. The flashing will continue for approx.10 seconds. Then the screen will lower automatically.

 

STEP 3. Press STOP button when screen is just above desired position.

 

STEP 4. Press DOWN button (multiple times) to fine tune the screen position.

 

STEP 5. Press STOP button again to store the final position.

 

STEP 6. Once the stop position is stored the POSITION STATUS LED will extinguish.

 

Your screen will now use this position as its Primary Stop position.

 

 

 

 

 

 

DELETE PRIMARY STOP:

 

STEP 1. Press PROGRAMMING button briefly once. POSITION STATUS LED starts flashing.

 

STEP 2. Press UP button whilst POSITION STATUS LED is flashing. (within 10 seconds)

 

The primary stop is now deleted.

 

A detailed description of what wiring you will need can be found here:

 

• What Wiring Do You Need

The correct screen size will give the most comfortable viewing. This is calculated based on how far away you are sitting, and remember, screens are measured in width, so you need to be sitting 1.5 to 2 times the width of the screen away

Simply take a look at our how to guide on choosing your screen size.

• Choosing Your Screen Size

Yes!. An emulsion paint can be used on the screens and lifts to match with your decor

No! We provide 40mm long  M5 fixing screws with our template. Longer screws will damage the screen and render any warranty invalid

 

Our lifts and screens come complete with a worldwide power supply.

 

Mains voltage input from 100v to 240v @ 50-60Hz.

To calculate your recommended screen size please visit:  Screen Size Calculator

 

Our lifts and screens come complete with a worldwide power supply.

 

Mains voltage input from 100v to 240v @ 50-60Hz.

A projector lift is a mechanism which allows your projector to recess into the ceiling. It lowers at the touch of a button (or voice command) to reveal your projector and allows for a completely concealed home cinema option.

With your projector lift, you will get an IR remote control, power supply with mains cable, RS232 cable, 10 metre trigger cable and user manual.

Yes! Our lifts and screens work with all known control systems

Yes! Emulsion paint can be used on the projector lifts to match with your decor.

We do also offer custom colours for our projector lifts for an additional cost. You can add these to your order by using our custom colour powder coat finish

 

PERFORMING FACTORY RESET:

 

STEP 1. Press PROGRAMMING button for 20 seconds until

 

SYSTEM STATUS LED & IR STATUS LED illuminate RED.

 

STEP 2. Release PROGRAMMING button.

 

SYSTEM STATUS LED & IR STATUS LED will flash RED 3 times.

 

STEP 3. The screen will then RESTART.

 

The factory reset is now complete.

 

 

The projector lift can learn commands from the majority of domestic remote controls, allowing your TV or projector remote to control the lift.

 

Programming a new remote will NOT disable the PureTheatre™ IR Remote.

PROGRAMMING IR REMOTE CONTROL:

 

STEP 1. Press programming button until SYSTEM STATUS LED & IR STATUS LED illuminate. (Approx 2 sec)

 

STEP 2. Then only SYSTEM LED illuminates. (Watch LEDS when programming as IR is very fast.)

 

STEP 3. Press desired UP button briefly on the domestic remote control.

 

The IR LED flashes GREEN for learning then RED for storing the new button.

 

STEP 4. Press UP button again briefly on domestic remote control.

 

The IR LED flashes GREEN for learning then RED for storing the new button.

 

STEP 5. Now press desired STOP button briefly on the domestic remote control.

 

The IR LED flashes GREEN for learning then RED for storing the new button.

 

STEP 6. Press STOP button again briefly on domestic remote control.

 

The IR LED flashes GREEN for learning then RED for storing the new button.

 

STEP 7. Now press desired DOWN button briefly on the domestic remote control.

 

The IR LED flashes GREEN for learning then RED for storing the new button.

 

STEP 7. Press DOWN button again briefly on domestic remote control.

 

The IR LED flashes to confirm success then extinguishes.

 

NOTE. When LEDS go out your domestic IR remote control is ready to use.

 

A detailed description of what wiring you will need can be found here:

 

• What Wiring Do You Need

Yes!. An emulsion paint can be used on the screens and lifts to match with your decor

We use a hard-wearing powder-coated finish on our AV racks, in matt black texture, so you can be sure your AV equipment will look right at home.

Our rack mount trays incorporate a rubber-edged clamping bar that holds your device in place.

No, we do not supply magnetic face plates. Our rack mount shelves have been specifically designed by our in house engineers to combat the issues people faced with magnetic faceplates and there inability to stay in the correct position. Our rack shelves are built to last and are sturdy and stable, no more faceplates falling or slipping.

Yes we do offer dealer pricing on our AV racks. If you would like to become a dealer of our products then please use our dealer form

If you have a device that doesn’t already have a rack mount shelf, we will custom-make one for you.

Simply send us your device so we can scan it. Then arrange collection when it's ready. For more information on custom racks please click here.

Most in-ceiling and in-wall speakers will be passive speakers. This means they do not need to be plugged into a power source they do however need to be connected to an AV Receiver or amplifier which will act as both a sound and power source. 

This is personal preference, if you are undecided on which is the best projector for you why not book a demo? Our specialists will show you the latest projectors side by side so you can see the picture quality for yourself. Book a demo here

4K refers to a resolution of 3,840 x 2,160 pixels, a total of about 8.3 million pixels. A Native, or True, 4K projector will deliver all 8.3 million pixels and each pixel is individually addressable on the screen.

A 4K UHD projector will provide a 4K image at a lower price by using pixel shifting technology. The projector rapidly shifts each pixel on the screen providing a faux 4K resolution. These projectors often provide excellent image at a fraction of the price of a Native 4K projector. 

Want to see the difference with your own eyes? Book a projector shootout and see which projector you prefer.

Projector brightness is measured in lumens, in theory the higher the lumens the brighter the projector will be. For home cinema projectors we would suggest opting for a product with at least 2000 lumens.

A projector's throw distance is the distance between the projector and the image on the screen. Projectors are often categorised based on their throw distances i.e Ultra Short Throw, Short Throw and Long Throw projectors.

This is a personal choice. Lamp projectors provide excellent picture quality, the reason that laser projectors are becoming the norm is because the production of mercury bulbs is being phased out and will shortly become a thing of the past.

The important element to look for in a gaming projector is low input lag. This determines how many milliseconds the delay between your controller and screen is. The lower the input, the faster the projector responds to your actions.

The simple answer is yes. With the addition of an AV Receiver you can connect anything that you would normally watch on a TV to your projector. This includes Sky boxes, Fire sticks, Apple TV and gaming consoles. We have a great blog on this here: "Can I watch normal TV on a projector?"

Most in-ceiling and in-wall speakers will be passive speakers. This means they do not need to be plugged into a power source they do however need to be connected to an AV Receiver or amplifier which will act as both a sound and power source.