Frequently Asked Questions

Yes!. Once your order is ready for collection, you can collect from our factory in Telford.

For payments made within the UK, we accept all of the main credit and debit cards including Mastercard, Visa and American Express, Paypal and Bank Transfer

Once your order is received, it will be listed as pending until it is shipped, when it will change to completed

To track your order simply login to your accont and select the following

• MY ACCOUNT >

• MY ORDERS >

• Then choose your order and select TRACK MY ORDER >

Yes! we ship worldwide using UPS.

Simply enter your items into the shopping basket and go through to the checkout page.

When you have entered your address into our system will automatically remove taxes for the appropriate countries and calculate the real time shipping cost to your door.

If you are importing the goods please be aware that you may be charged import duties by your local government.

The projector lift can learn commands from the majority of domestic remote controls, allowing your TV or projector remote to control the lift.

Programming a new remote will NOT disable the PureTheatre™ IR Remote.

PROGRAMMING IR REMOTE CONTROL:

STEP 1. Press programming button until SYSTEM STATUS LED & IR STATUS LED illuminate. (Approx 2 sec)

STEP 2. Then only SYSTEM LED illuminates. (Watch LEDS when programming as IR is very fast.)

STEP 3. Press desired UP button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 4. Press UP button again briefly on domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 5. Now press desired STOP button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 6. Press STOP button again briefly on domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 7. Now press desired DOWN button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 7. Press DOWN button again briefly on domestic remote control.

The IR LED flashes to confirm success then extinguishes.

NOTE. When LEDS go out your domestic IR remote control is ready to use.

A detailed description of what wiring you will need can be found here:

• What Wiring Do You Need

A detailed explanation of home cinema can be found here

• What is a Pure Theatre Home Cinema

Simply take a look at our how to guide on choosing your screen size.

• Choosing Your Screen Size

With each lift and screen, you will get an IR remote control, power supply with mains cable, RS232 cable, 10 metre trigger cable and user manual.

You can call us on 01952 898533 or email sales@puretheatre.com

We mainly use UPS for our deliveries

Yes!. An emulsion paint can be used on the screens and lifts to match with your decor

Warranty period is 5 years on Pure theatre screens and lifts

Yes! Spares can be ordered through the accessories section of the website

All lifts and screens are made in our factory in Telford, Shropshire.

No! We provide 40mm long  M5 fixing screws with our template. Longer screws will damage the screen and render any warranty invalid

The power socket input is located at the front right hand side as you look at a screen or a lift

Complete the Dealer Application Form 

Dealers and Installers are required to have a VAT number and Website with dealer and Installer facilities

Our lifts and screens come complete with a worldwide power supply.

Mains voltage input from 100v to 240v @ 50-60Hz.

To calculate the distance from your projector to screen, please visit:  Distance Calculator

To calculate your recommended screen size please visit:  Screen Size Calculator

Mon - Fri   9am to 5:30pm

Sat - 10am to 1pm

Sun - Closed

Simply call us on 01952 898533 to reserve a time slot.

Yes! Our lifts and screens work with all known control systems

The exact position to which a screen stops can be easily and accurately programmed using the remote control by:

STORE PRIMARY STOP:

STEP 1. Press Programming button briefly once. POSITION STATUS LED starts flashing.

STEP 2. The flashing will continue for approx.10 seconds. Then the screen will lower automatically.

STEP 3. Press STOP button when screen is just above desired position.

STEP 4. Press DOWN button (multiple times) to fine tune the screen position.

STEP 5. Press STOP button again to store the final position.

STEP 6. Once the stop position is stored the POSITION STATUS LED will extinguish.

Your screen will now use this position as its Primary Stop position.

DELETE PRIMARY STOP:

STEP 1. Press PROGRAMMING button briefly once. POSITION STATUS LED starts flashing.

STEP 2. Press UP button whilst POSITION STATUS LED is flashing. (within 10 seconds)

The primary stop is now deleted.

PERFORMING FACTORY RESET:

STEP 1. Press PROGRAMMING button for 20 seconds until

SYSTEM STATUS LED & IR STATUS LED illuminate RED.

STEP 2. Release PROGRAMMING button.

SYSTEM STATUS LED & IR STATUS LED will flash RED 3 times.

STEP 3. The screen will then RESTART.

The factory reset is now complete.

The projector lift can learn commands from the majority of domestic remote controls, allowing your TV or projector remote to control the lift.

Programming a new remote will NOT disable the PureTheatre™ IR Remote.

PROGRAMMING IR REMOTE CONTROL:

STEP 1. Press programming button until SYSTEM STATUS LED & IR STATUS LED illuminate. (Approx 2 sec)

STEP 2. Then only SYSTEM LED illuminates. (Watch LEDS when programming as IR is very fast.)

STEP 3. Press desired UP button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 4. Press UP button again briefly on domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 5. Now press desired STOP button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 6. Press STOP button again briefly on domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 7. Now press desired DOWN button briefly on the domestic remote control.

The IR LED flashes GREEN for learning then RED for storing the new button.

STEP 7. Press DOWN button again briefly on domestic remote control.

The IR LED flashes to confirm success then extinguishes.

NOTE. When LEDS go out your domestic IR remote control is ready to use.

Yes! Spares can be ordered through the accessories section of the website

Yes! You can order the new remote and this will work with older screens.

Pure Theatre IR Remote

Yes!. The CR50 projector lift will fit the new Epson EH-TW9400 and EH-TW9400W

Yes!. An emulsion paint can be used on the screens and lifts to match with your decor

Warranty period is 5 years on Pure theatre screens and lifts

All lifts and screens are made in our factory in Telford, Shropshire.

No! We provide 40mm long  M5 fixing screws with our template. Longer screws will damage the screen and render any warranty invalid

The power socket input is located at the front right hand side as you look at a screen or a lift

With each lift and screen, you will get an IR remote control, power supply with mains cable, RS232 cable, 10 metre trigger cable and user manual.

Our lifts and screens come complete with a worldwide power supply.

Mains voltage input from 100v to 240v @ 50-60Hz.